========================================== Business Marketing Bulletin ========================================== March 25, 2008, Issue #94 Terri Seymour, Publisher http://www.seymourproducts.com mailto:terri@seymourproducts.com © 2008 All Rights Reserved Worldwide ========================================== In This Issue ========================================== 1. Top Sponsor Ads 2. Privacy Policy 3. What's New? 4. Freebies & Biz Helpers 5. eCommerce Marketing Tip 6. Feature Ad 7. Feedback 8. Article: Six Tips for Better Customer Service 9. Feature Ad 10. This 'n That - Little Bit of Everything! 11. Subscription Management & Contact Info ========================================== Top Sponsor Ads ========================================== Is Growth Your Goal? Do you find yourself doing the same things over and over with no real measurable results? Reliable growth comes from focused planning, dependable delegation, and timely follow through. Our services are designed for small offices and home-based businesses that need quality administrative support or clerical assistance. Let us help you develop clear timelines to deliver “YOUR” desired results. http://www.dailyadministration.com *************************** Free Download - eBay Workshop Collection The workshop titles included in the ebook are... *From Hobby to Home Business *How to Compete in a Crowded Market *Understanding the Basics to Importing Physical Products to Sell.........and much more! You can download it for free here: http://www.worldwidebrands.com/wwb/kh_freeebookWorkshops.asp?kbid=1028 ********** ATTENTION ********** You are receiving this newsletter because you subscribed to it. As a subscriber you have acknowledged that there will be both in-house and third party advertising as part of our content. This allows BMB to remain free. If you would like to be removed from this list, please see instructions at the end of this newsletter. Seymour Products values your privacy. http://www.seymourproducts.com/privacy.shtml Seymour Products is hosted by ICDSoft Hosting. No set-up fees, 1000 MB of space, $72 per year, plus numerous features! Incredible support system...minutes, not hours! You have a bigger plan option as well. http://www.icdsoft.com/?aff=terriseymour ========================================== What’s New? ========================================== Hello everyone and welcome new subscribers, Thank you all for subscribing to the Bulletin. I hope you all had a happy Easter! I spent the day at home with family as we do all holidays. ;-) Spring is still trying to make it to us here in WI. We have a spring fever epidemic! For those of you who are enjoying the arrival of spring here are some fun things to do with your family: http://www.seymourproducts.com/articles/spring.shtml In the News Digital Items Banned on eBay?? http://planetsmsblog.com/digital-items-banned-on-ebay/ http://forums.ebay.com/db2/thread.jspa?threadID=1000671814&start=80 New Ebooks this Week: Resell Ebooks Just $1.00 Each! The Art of Astrology (ent/leisure) Winning the Weight Loss Battle (health/fitness) Rainy Day Activities for Kids (children) The EZ Download Page Protector (scripts/software) Video Profits (int. marketing) How to Love Your Job (jobs/career) How to Become a Top Seller on eBay (eBay) 232 Delicious Pancake Recipes (ecookbooks) Free Reports Exposed (int. marketing) What, Me Procrastinate? (self-help) http://www.seymourproducts.com/ebooks-resell **Weekly Subscriber Special** For every five ebooks you purchase, get one free! There is no limit to the number of free ebooks so order as many 5-packs as you like for more free ebooks. This special is valid from March 25 thru March 28. NOTE: New eBooks listed above are not eligible for Weekly Subscriber Specials. Join the Seymour Products Trivia Challenge! Find the hidden trivia question and be the third person to send in the correct answer for a free feature ad in next week's issue of the Business Marketing Bulletin. Send your answer to mailto:terri@seymourproducts.com?subject=answer Congratulations to Leah Stanford for being last week's winner of the trivia challenge! Last week’s Q: Who was the only actor to have a number one TV show, best-seller book and number one movie all at the same time? Last Week’s A: Tim Allen Join in the fun and try to win a free feature ad. Good luck all! If you know anyone who could benefit from this ezine, please feel free to forward them a copy in its entirety. Thank you. If you would like to advertise in the BMB, please visit: http://www.seymourproducts.com/newsletter/advertise.shtml for more information. Advertising prices are as low as $5.00. I am also looking for ad swaps from other ezine publishers. BMB goes out to 900 subscribers. ========================================== Freebies & Biz Helpers ========================================== Topsite Lists can bring you a substantial amount of free traffic! http://www.seymourproducts.com/topsites/index.shtml ****** Submit your article of find free content for your website and/or ezine: http://www.secretspiders.com/index.php ****** Grade Your Website - 31 Free Tests http://www.avivadirectory.com/free-online-tests/ ******* Free Download: TeeChart-Office TeeChart-Office is a free charting and plotting tool intended for both the end-user and the developer. http://www.steema.com/products/teechart/office/overview.html ****** Write Better Ads - Do It Free! http://www.WriteBetterAds.com ========================================== eCommerce Marketing Tip ========================================== Always have a FAQ page on your site so your visitors can get their questions answered immediately. This will give them more reason to stay on your site and to order from you. Note emails you get and what questions are asked. Then add the most commonly asked questions to your FAQ page. But you also need to have your contact info readily available because FAQ pages cannot cover everything. Here is an example of an FAQ page: http://www.seymourproducts.com/faq.shtml ========================================== Feature Ad ========================================== Are YOUR Ads Making Money? Competition's High but My Prices are Down-To-Earth! Quality, Affordable & Friendly Ad-Writing Services! http://www.freewebs.com/suz1of6/ All planets roate anticlockwise except for one. Which planet rotates clockwise? mailto:terri@seymourproducts.com?subject=answer ========================================== Feedback ========================================== Please send in your comments, suggestions, questions, etc to mailto:terri@seymourproducts.com?subject=feedback We appreciate all feedback, good or bad! I am very interested in your E-books & the E-Store set up! Thank you for your time and help! * Cindi ========================================== Feature Article ========================================== Six Tips for Better Customer Service by Mark James Too often in the online world, some of us focus too much on making money and not enough on the people who actually control the money that we’re seeking. We focus too much on the products and the end result and we fail to focus on customer service. Well, just as a reminder (or perhaps as something new to you), here are six tips for better customer service. Tip #1: Be Polite and Respectful to Everyone No matter what happens, never show anyone disrespect and never lose your cool. Nothing is worth hurting yourself in the future. And whether you realize it or not, something you do today can come back to haunt you tomorrow. So always treat everyone politely and with respect and you won’t have anything to worry about. Tip #2: Never “Fight” with a Customer This goes along with Tip #1 and could be included there but it deserves to be mentioned twice. Never fight with a customer. You don’t have to adopt the policy that “the customer’s always right” but you should never fight with customer even when you know they’re wrong. Tip #3: Always Give Quality Service Commit to always giving quality service. No matter what, you will always give the best service possible. No excuses. No exceptions. This will build customer loyalty like nothing else. Tip #4: Don’t Leave the Customer Hanging Whether you do it yourself or you have others do it for you, always be available to help your customers. Don’t allow an email to go unanswered for more than a few hours, if possible, but definitely not more than a day. Not answering questions or addressing problems in a timely fashion is a sure way to get refund requests and it’s also a great way to lose customers. Tip #5: Make Buying Easy This is an obvious, yet often overlooked, technique. Don’t make your potential buyers jump through any hoops to buy from you. Make buying easy and as quick as possible. Tip #6: Concentrate on Making Customers, Not Money Although your business is all online, ultimately it still comes down to a person buying from a person. Don’t ever forget that. Make sure your goal is to make customers and not to make money. Do what it takes to attract and keep customers and the money will automatically follow. So there are six important tips you should always remember. Practice these six techniques and you’ll have great customer service, which will land you many loyal customers, and ultimately make you lots of money. Mark James If you're looking to improve your affiliate marketing skills there is a great new program that recently came out called Affiliate Rockstar Status. The program was put together by a couple of heavy hitters in the world of internet marketing ... Eric Rockefeller and Chris and Ken of "Day Job Killer" fame. You should check it out if you plan on doing any affiliate marketing: http://cx7.com/t/go.php?c=affrock ************** If you would be interested in any of my articles for reprint or reference you can see the complete list at http://www.seymourproducts.com/articles/index.shtml Feel free to use any of the articles you feel are appropriate for your business. ========================================== Feature Ad ========================================== Summer is on the horizon & now is the time to start working on those extra pounds! Curb your appetite & get that needed energy burst to help make you successful! Power Pops with Hoodia.14 gourmet flavors to endulge in! 2 government patents- no Mahuang or Ephreda. For more info - http://www.HealthyPops.com ========================================== This ‘n That - A Little Bit of Everything! ========================================== Feel free to browse the premier Online Community and Information Resource for people affected by disability. Let's help each other to Live Forward! http://www.disaboom.com/ A lie may take care of the present, but it has no future. * Author Unknown Refresh Your Home This Spring: Decorating with Feng Shui http://www.associatedcontent.com/article/204084/refresh_your_home_this_spring_decorating.html This week's riddle: What Am I? No legs have I to dance, No lungs have I to breathe, No life have I to live or die And yet I do all three. What am I? Answer at the end of the ezine. ========================================== Subscription Management ========================================== Subscriptions to this weekly ezine are free. To receive this newsletter: Send a blank email to: mailto:subscribe@seymourproducts.com To not receive this newsletter: Send blank email to: mailto:unsubscribe@seymourproducts.com ========================================== Contact Info ========================================== Terri & Terry Seymour Publishers, Business Marketing Bulletin Owners, Seymour Products http://www.seymourproducts.com mailto:terri@seymourproducts.com ========================================== Legal Disclaimer The Business Marketing Bulletin does not make any warranties, express or implied, regarding the use of the links that we provide in our advertising. We don't guarantee the accuracy, completion, usefulness or legality of any advertisements, resources, information, products, services, income processes or programs. We disclaim any responsibility and/or all liability arising out of, or relating to, any item listed in this ezine, and/or websites. ========================================== Answer to Riddle: I Am Fire