========================================== Business Marketing Bulletin ========================================== October 23, 2007, Issue #73 Terri Seymour, Publisher http://www.seymourproducts.com mailto:terri@seymourproducts.com © 2007 All Rights Reserved Worldwide ========================================== In This Issue ========================================== 1. Top Sponsor Ads 2. Privacy Policy 3. What's New? 4. Feedback 5. Freebies & Biz Helpers 6. Feature Ad 7. Article: 10 Ways to Improve Your Customer Service 8. Feature Ad 9. eCommerce Tips & Info 10. This 'n That - Little Bit of Everything! 11. Subscription Management & Contact Info ========================================== Top Sponsor Ads ========================================== Get Your Ad Here! We now have immediate openings for top sponsor ads. Get one for $3.00 or get more exposure with our three for $6.00 package! http://www.seymourproducts.com/newsletter/advertise.shtml *************************** 10 years from now you’ll look back and say one of two things “I’m sure glad I investigated and am capitalizing on the natural, safer, e-conscious awareness craze that began back then,” or……….Well, let’s avoid the other option shall we? http://www.scottanddonna.fourpointwellness.com/ ********** ATTENTION ********** You are receiving this newsletter because you subscribed to it. As a subscriber you have acknowledged that there will be both in-house and third party advertising as part of our content. This allows BMB to remain free. If you would like to be removed from this list, please see instructions at the end of this newsletter. Seymour Products values your privacy. http://www.seymourproducts.com/privacy.shtml Seymour Products is hosted by ICDSoft Hosting. No set-up fees, 1000 MB of space, $72 per year, plus numerous features! Incredible support system...minutes, not hours! You have a bigger plan option as well. http://www.icdsoft.com/?aff=terriseymour ========================================== What’s New? ========================================== Hello everyone and welcome new subscribers, I would like to thank all our subscribers who purchased our new Private Label Rights packages for the special price we offered on our announcement. I do realize I sent it out on the weekend so I am extending our offer for this week's subscriber special! Read more about it below. In the News Web 2.0 Summit: Baby-Boomer Civilians Are Coo-Coo For Craigslist http://www.informationweek.com/blog/main/archives/2007/10/web_20_summit_b_1.html New Ebooks this Week: Resell Ebooks Just $1.00 Each! Secrets of Marketing Legends (int. marketing) Guide to Online Dating & Matchmaking (romance) Guide to Cashing in on eBay (eBay) Borrowing Basics (money & finance) Radio Advertising (online & home biz) Embroidery & Tapestry Weaving (crafts & hobbies) Finance Your Business Kit (online & home biz) Color Tips (web design & graphics) Buttons for Clicks (web design & graphics) Interior Design on a Budget (home & family) 30 Pet Health PLR Articles (plr articles) Digging for Gold- Adv. in CA (classics) Personalize Your Website (software & scripts) The Truth About Residual Income (online & home biz) Swimming for Life (health & fitness) http://www.seymourproducts.com/ebooks-resell **Weekly Subscriber Special** Our new Private Lable Rights package special is extended through this week. Get 80 private label rights products for just $20.00! You can do anything you want with these PLR products to help build your business. Just order package #1 and I will then send you the link to package #2 FREE! Get 80 PLR products for just $20.00! http://www.seymourproducts.com/ebooks-resell/view_item.php?ItemID=924 Order now! Special only runs through Wednesday, Oct. 24! NOTE: New eBooks listed above are not eligible for Weekly Subscriber Specials. Join the Seymour Products Trivia Challenge! Find the hidden trivia question and be the third person to send in the correct answer for a free feature ad in next week's issue of the Business Marketing Bulletin. Send your answer to mailto:terri@seymourproducts.com?subject=answer Congratulations to Sue (Sam) Knight for being last week's trivia challenge winner. Last week’s Q: What is predicted to topple over between 2010 and 2020? Last Week’s A: The Leaning Tower of Pisa Join in the fun and try to win a free feature ad. Good luck all! If you know anyone who could benefit from this ezine, please feel free to forward them a copy in its entirety. Thank you. If you would like to advertise in the BMB, please visit: http://www.seymourproducts.com/newsletter/advertise.shtml for more information. Advertising prices are as low as $2.00. I am also looking for ad swaps from other ezine publishers. BMB goes out to 650 subscribers. ========================================== Feedback ========================================== Please send in your comments, suggestions, questions, etc to mailto:terri@seymourproducts.com?subject=feedback We appreciate all feedback, good or bad! Thanks so much, what a bargain! (PLR Package Special) * Maisen Just to say thank you so much for your prompt response, I was impressed indeed. I will purchase all the e-books that I have mentioned. Keep up with the good work. Looking foward to dealing with you! * Munyaradzi. Thanks very much for what you offer. Good stuff. This was a really nice and special offer you made. * Laura ========================================== Freebies & Biz Helpers ========================================== Do you have trouble finding a day planner that has everything you need? This site allows you to D.I.Y. Make your own planner with everything you need. Helpful forum also available. http://www.diyplanner.com/templates/official/beginner ****** Be sure and submit your site to the Open Directory Project. It is also sometimes called DMOZ or ODP. This directory is a major source for other big directories such as Google and over 300 others. You can submit your site here: http://www.dmoz.org/add.html ****** Free Download: Presilio Label Builder Presilo is free and it’s the easiest to use data source label maker with bar code support. http://www.andersonwilson.com/en/presilo/download.php ****** Write Better Ads - Do It Free! http://www.WriteBetterAds.com ****** Who led the revolt of Roman slaves & gladiators in B.C. 73? mailto:terri@seymourproducts.com?subject=answer ========================================== Feature Ad ========================================== Are YOUR Ads Making Money? Competition's High but My Prices are Down-To-Earth! Quality, Affordable & Friendly Ad-Writing Services! http://www.freewebs.com/suz1of6/ ========================================== Feature Article ========================================== 10 Ways to Improve Your Customer Service by Cynthia Minnaar 1. Stay in contact with customers on a regular basis. Offer them a free e-zine subscription. Ask customers if they want to be updated by e-mail when you make changes to your Web site. After every sale, follow-up with the customer to see if they are satisfied with their purchase. 2. Create a customer focus group. Invite ten to twenty of your most loyal customers to meet regularly. They will give you ideas and input on how to improve your customer service. You could pay them, take them out to dinner or give them free products. 3. Make it easy for your customers to navigate on your web site. Have a "FAQ" page on your Web site to explain anything that might confuse your customers. Ask them to fill out an electronic survey to find out how make your web site more customer friendly. 4. Resolve your customers complaints quickly & successfully. Answer all e-mail and phone calls within an hour. If possible, you the owner of the business, personally take care of the problem. This will show your customers you really care about them. 5. Make it easy for your customers to contact you. Offer as many contact methods as possible. Allow customers to contact you by e-mail. Hyperlink your e-mail address so customers won't have to type it. Offer toll free numbers for phone and fax contacts. 6. Make sure employees know & use your customer service policy. Give your employees bonuses or incentives to practice excellent customer service. Tell employees to be flexible with each individual customer, each one has different concerns, needs and wants. 7. Give your customers more than they expect. Send thank you gifts to lifetime customers. E-mail them online greeting cards on holidays or birthdays. Award bonuses to your customers who make a big purchase. 8. Always be polite to your customers. Use the words your welcome, please, and thank you. Be polite to your customers even if they are being irate with you. Always apologize to your customers should you make a mistake. Admit your mistakes quickly and make it up to them in a big way. 9. Reward customers a point for every one dollar they spend. Let's say customers can get a free computer for 300 points. That means customers will spend $300 dollars on your products and services to get enough points to get the free computer. 10. Build strong relationships with your customers. Invite them to company meetings, luncheons, workshops or seminars. Create special events for your customers like parties, barbecue's, dances etc. This will make them feel important when you include them in regular business operations and special events. Cynthia Minnaar owns Cyn's Home Biz at http://www.cyns-home-biz.com/ ************** If you would be interested in any of my articles for reprint or reference you can see the complete list at http://www.seymourproducts.com/articles/index.shtml Feel free to use any of the articles you feel are appropriate. Also, if you would like to be added to my personal mailing list for articles only, terri@seymourproducts.com ========================================== Feature Ad ========================================== Advertisers! Even 'The Godfather' Wouldn't Refuse THIS Offer! With the Holiday Selling Season upon us, let's make this exciting, fun & profitable! Check this out - it's amazing for anyone who advertises anything! Tell me Terri sent you and I'll rebate you $10.00! http://tinyurl.com/39omj4 ========================================== eCommerce Tips & Info ========================================== Generate more traffic by holding live online classes on your site. Find a good chat room software and start offering free live classes. Have guest speakers with knowledge on various business topics. Offer your guests a free gift for attending such as $10 off a $25 order or something along those lines. Here is one free chat room you can check out: http://www.freejavachat.com/ ****** Many people are short on time and do not have time to read a whole website online. Make your site available in ebook format (PDF) so people can print out your site and read it anytime, anywhere! Great idea for making your business memorable. ========================================== This ‘n That - A Little Bit of Everything! ========================================== For anyone who loves word puzzles http://www.wolinskyweb.net/word.htm Having trouble dealing with the fact your child has left for college? This site may help: http://www.netdoctor.co.uk/womenshealth/features/ens.htm Don't be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the little jobs well, the big ones will tend to take care of themselves. * Dale Carnegie This week's riddle: Trucker's Dilemma Don was driving his semi under an overpass when suddenly he came to a screeching halt. Don wasn't paying enough attention and inadvertently drove under the overpass that was just barely as high as his truck. The semi was wedged so tightly that he could not go forward or backward. A fellow trucker came by and told him how he could easily get the semi out from under the bridge. What did he suggest? If you are a trucker, ex-trucker or married to a trucker, it should be easy. ;-) Answer at the end of the ezine. ========================================== Subscription Management ========================================== Subscriptions to this weekly ezine are free. To receive this newsletter: Send a blank email to: mailto:subscribe@seymourproducts.com To not receive this newsletter: Send blank email to: mailto:unsubscribe@seymourproducts.com ========================================== Contact Info ========================================== Terri & Terry Seymour Publishers, Business Marketing Bulletin Owners, Seymour Products http://www.seymourproducts.com mailto:terri@seymourproducts.com ========================================== Legal Disclaimer The Business Marketing Bulletin does not make any warranties, express or implied, regarding the use of the links that we provide in our advertising. We don't guarantee the accuracy, completion, usefulness or legality of any advertisements, resources, information, products, services, income processes or programs. We disclaim any responsibility and/or all liability arising out of, or relating to, any item listed in this ezine, and/or websites. ========================================== Answer to riddle: He told Don to let some air out of his tires. This would make the truck lower and allow him to pass through